Shipping Policy

Purus Shipping Policy

At Purus, we believe shipping should be simple, transparent, and stress-free. That’s why we offer free shipping on all orders, no minimum required.

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Processing & Delivery Times

Below are our estimated delivery timelines:

• Order Cutoff:
  Orders placed before 5:00 PM CST are processed the same business day. Orders placed after this time will be processed the next business day.

• Order Processing Time:
  1–4 business days (Monday–Friday)

• Transit Time:
  6–12 business days (Monday–Friday)

• Estimated Total Delivery Time:
  7–16 business days

Delivery times are estimates and may vary slightly due to carrier delays, holidays, or unforeseen circumstances.

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Free Shipping

All orders ship free of charge, with no minimum purchase required.

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Tracking Your Order

Once your order ships, you’ll receive a confirmation email with your tracking number. You can follow your package’s progress anytime on our Track My Order page.

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Delivery Issues

If your order is delayed, missing, or arrives damaged, please contact our customer support team as soon as possible. We’re happy to help and will work with you to resolve the issue quickly.

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Need Help?

Visit our Frequently Asked Questions page or reach out to our customer support team using the contact details below.

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Contact Information

Purus
4950 Madison St #661
Skokie, IL 60077

📧 Email: hello@purepurus.com
🕘 Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM (CST)

We respond to all emails within 24 business hours. Messages sent on weekends will be answered on Monday.