Returns

Return & Exchange Policy

At Purus, we stand behind the quality of our products and want you to shop with confidence. If you’re not fully satisfied with your purchase, we offer a 90-day return or exchange window from the date your order is delivered.

How to Start a Return or Exchange

  1. Email hello@purepurus.com with your order number and the reason for your return or exchange.

  2. Our support team will provide return instructions and next steps.

  3. Ship the item(s) back using your preferred carrier.

Return & Exchange Conditions

  • Returns must be initiated within 90 days of delivery.

  • Exchanges are available if you prefer a replacement product instead of a refund.

Refunds

Once your return is received and inspected, your refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping Costs

Defective or Incorrect Items
There is no cost to you if your item is defective, damaged in transit, or incorrect. We’ll take care of return shipping in these cases.

Customer Remorse (Change of Mind)
If you ordered the wrong item, no longer need the product, or wish to return it for personal reasons, the cost of return shipping is the customer’s responsibility.
Original shipping costs are non-refundable.

Restocking Fees

We do not charge any restocking fees.